Returns, Refunds & Cancellations

Returns – Non-Faulty Goods, Damages, wrong items, short delivered items.

Please check your order carefully immediately after it has been delivered, and ensure you have the correct products and colours you ordered.

Please note, on occasion manufacturers will change product livery from the image shown on the Paint n Decorate website, although the product within the tin or packaging will remain the same and as described.

In this event we offer no refund or accept any claim for misrepresentation or miss sale.

Store the items you have ordered in accordance with the manufacturer’s instructions.

You must advise us in writing via email of any damages, colour issues, wrong or short delivered items on the day your delivery is received. Failure to do so will negate any claim for replacement, credit or loss.

Please note that if goods are left without signature it is still your responsibility to ensure the goods have been delivered correctly and that you have notified us of any problems on the day of delivery as stated above.

Refund for the item/items will be issued not less than 30 days after the item or items have been returned to us for inspection (unless we write to you requesting you do not need to return the goods) and following our verification and validation.

Replacement items must be re-ordered and paid for in full online in the normal way as your refund will follow at a later stage following the verification process as stated above.

Denting to metal tins and cans can occur during the transit process and we do not offer refunds for dented tins. Please note, deliveries are by courier and therefore we do not offer insurance against or accept responsibility for damages or leakages.

In the unlikely event that a parcel is leaking, you will be required to liaise directly with the courier.

Please make sure you quote your full order reference number that can be found at the top of the delivery note, or on the top of our invoice. The delivery note/invoice will either be inside the box or bag or sealed in a plastic “documents enclosed” wallet and attached to the outside of one of the boxes of a multiple consignment.

Please keep your packaging in case it needs to be returned.

If you would like to return an item that is not faulty please inform us by e-mail within 7 days and non-faulty items must be returned in 30 days. Please ensure the item is unopened and packaged to the same quality level as it was received.
The return delivery and packaging cost will be paid for and organised by the customer.
Once Paint n Decorate have received the product in the same condition as it was dispatched from Paint n Decorate and judged to be in a re-sellable condition Paint n Decorate will process a refund.
If Paint n Decorate receive products damaged and not in a re-sellable condition, no refund will be processed. Proof of damaged goods will be provided.
You will NOT receive a refund for postage and packaging on non-faulty products, this includes any orders that qualify for free delivery.

Returns – Faulty Goods

If any product you order from Paint n Decorate is faulty, Paint n Decorate will either send out a full replacement at no charge to you or give you a full refund.

If you find your order to be faulty please inform Paint n Decorate by e-mail within 7 days. Please examine the goods you receive before signing for them.

Proof of faulty goods may be required.

Returns – Damaged/Lost Goods

Where goods are delivered to or received by the customer are found to be damaged or missing, please inform Paint n Decorate of any problems on the day of delivery. No claims outside of this time will be considered.
Any refund or replacement of goods is subject to the provision by you of such proof of damage or shortfall as we may reasonable require.
Damaged or missing goods will be replaced free of charge, as soon as possible, or a refund for the damaged / missing items will be processed.


You have the right to cancel your order up to the point of dispatch from ourselves or supplier.
However, if there is tinted paint on your order that has already been tinted, you will only be refunded for the non-tinted items. Please be aware orders placed during the day are processed immediately.
Please allow 3 working days for funds to be processed. This does not affect your statutory rights.
PLEASE NOTE: Paints that have been specially tinted for you cannot be returned. There can also be variations between tints, please try to purchase all the paint you need at one time, as this can cut down on the possibility of slight variations in tinted paint colour. All paints that are dispatched are checked for quality and colour accuracy. Colours to be within +/- 5% of the colour card – a maximum possible variation due to minute differences between all mixing machines.

We shall have no liability for delays or failures in delivery or performance resulting from force majeure, including but not limited to, war, demands or requests of Government authorities, strikes, shortages of labour, fuel, power, raw materials, late or defective performance or non-performance by suppliers, transportation disruptions, inability to ship or other causes, beyond our reasonable control.